I paid for the wrong plan, what should I do?

If you accidentally purchased the wrong plan, don’t worry — we’re here to help.

• For Residential Proxies: Bandwidth is usage-based and does not expire, so there’s no need to switch plans if your order is still active.

• For Static (ISP) Proxies: If the assigned IP address doesn't match your intended location or configuration, please contact our live support to request a proxy replacement.

Need assistance? Reach out via [email protected] or speak to our live support team for immediate help.